Refund Policy

Refund Policy

14 DAY MONEY BACK GUARANTEE

You’re covered by our 14-Day Money-Back Guarantee.

Purchase any artwork through bcaf.co.uk and if you don’t find it absolutely perfect, you can return it in the same pristine condition you received it within 14 days. Once we’ve verified the condition with the artist or gallery, you’ll receive a complete refund.

Here’s how to proceed with a return:

  • The return must be initiated within 14 days from when you received your order.
  • Maintain the artwork in the pristine condition in which it was delivered, and repack it as it was originally. If the original packaging isn’t suitable, please take a photograph for our records, repackage it with care, and return it to us.
  • The return shipping is your responsibility, which includes covering the cost and ensuring the artwork is insured during transit.

ARTWORK RECEIVED DAMAGED

If your artwork arrives and it’s not in the expected gallery condition, please take a photograph of the damage and contact us immediately. We will discuss the situation with the artist for a possible fix or replacement. If that’s not feasible, you are welcome to return the artwork for a refund.

REFUND PROCESSING TIME

After we receive your returned item, please allow up to 10 working days for us to process your refund.

NON-RETURNABLE ARTWORKS

There are some items we can’t accept returns for:

  • Artwork that has been damaged after you’ve taken delivery.
  • Art pieces that are commissioned or bespoke.
  • Works that are made or printed to order.

In the event that your bespoke or made-to-order piece arrives damaged, don’t worry, we’re here to support you and will accept the return.

If something isn’t quite right with your artwork, please inform us at info@bcaf.co.uk with photographic evidence if it has been damaged in transit. We’ll provide you with detailed instructions on how to proceed with a return or refund.

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Space Guide

  • Standard Space (2.5m x 2m)
  • Standard Space + table (2.5m x 2m, table approx 185cms x 75cms)
  • Professional Stand – 1m deep x 2m wide x 2.3m high. The stands are covered in black fabric and can be nailed or screwed into. The stands also come with a table and black table cloth.